Multichoice -Senior Research Manager – MAL – 1700272


 Multichoice Africa Limited seeks to appoint a Senior Research Manager reporting to the HOD: Research & Audience Measurement, based out of Dubai.

(External factors which influence the work environment, taking future conditions and strategic requirements into account)

• Leading edge technology

• Dynamic ever changing environment

• Complex products and standards

• Competitive environment

• Catering to consumer expectations

• Innovation

• Research and recommendations

• Integration between various external parties

• Interface to technology partners

• International trends

• Deadline driven





 (External individuals or groups as well as individuals or groups within the organisation to whom products, services, programmes and information must be provided.)

• Centre of Information and Insights division

• MultiChoice Africa Marketing, Strategy, Corporate affairs

• MultiChoice Africa Retention and operations

• MultiChoice Africa in country management and marketing

Broadcast Technology Division

• Content division

• DStv Media Sales Division

• M-Net

• SuperSport




Products, services, programs and information which the individual must provide to external individuals or groups, or one another to accomplish the organisation’s mission and strategy

• Effectively manage the research initiatives for MultiChoice Africa LTD in terms of quality, optimal efficiencies and delivery of business insights.

• Effectively manage the overall operational, budgetary, and financial responsibilities and activities.

• Plan and implement effective workflows that perform the work and fulfill the mission and goals of the department.

• Effectively manage and ensure a highly engaged team.

• Ensure staff have clear KPAs and swiftly manage performance to have high team performance.

• Create a workplace culture that is consistent with the organization’s mission, vision, principles, and values.

• Effectively allocate resources in relation to available capacity in order to successfully meet customer requirements.

• Develop and manage suppliers and customers through Operational Level Agreements.

• Effectively manage the ongoing delivery of relevant reports and trackers to the management team

• Participation in strategy development with management in Dubai and SA

• Liaise between Dubai and SA to make sure the strategic direction and implementation of services are aligned

• Management and representation of MultiChoice research across platforms/projects:-

o Tracker surveys – including but not limited to Brand Health and Churn

o Market sizing statistics for each country

o Package NPS, and channel appreciation

o Channel Appreciation Tracker

o Online panel surveys

o Strategic Adhoc projects including conjoint and price sensitivity

o Qualitative research

o Segmentation

• Participate in the end to end design and project management of research surveys

• Participate in effective change management process






• People management skills

• Strategic big picture thinking together with a good understanding of the African countries

• Designing questionnaires and sampling and weighting frameworks essential

• Ability to present research results and strategically debate business issues

• Ability to work under pressure.

• Quality and results driven.

• Excellent planning and organizational skills.

• Analytical thinking.

• Negotiation skills.

• Financial/budget management.

• Proactive thinking.

• Manager of self.

• Customer orientation.


 Personal Qualities


• Initiative and self-motivated  

• Professional maturity  

• Decision making abilities

• Service and delivery oriented

• Ability to work under pressure

• Able to multitask



 Qualifications and Experience




: Research and Business Intelligence 

Primary Location

: ZAF-GT-Randburg 


: MultiChoice (Pty) Ltd 


: Full-time 

Job Posting

: 16-03-2017 

Closing Date (Period for Applying) – External

: 23-03-2017

How to Apply

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